How do I place a reorder?
To initiate a reorder, please get in touch with your designated Product Specialist, who supported you during your first order. Alternatively, you can send any reordering inquiries to sales@eastpkg.com, and one of our dedicated Product Specialists will be happy to assist you further.
Our minimum order quantity (MOQ) varies depending on the specific product line and customization options. For detailed information on the MOQ for your desired product, please contact our product specialists. Alternatively, you can check our comprehensive list of MOQs here.
We are committed to accommodating orders of all sizes to meet the diverse needs of our customers, so feel free to reach out to us anytime!
Our standard production times typically range between 10 to 30 business days, depending on factors such as packaging type, order size, and seasonality. Keep in mind that highly customized packaging or additional processes may extend the production timeline slightly.
Please note that all provided dates are estimates and not guaranteed, as production times can change due to fluctuating order volumes. For more specific turnaround times by product line, please view our detailed guide here.
Yes, before production begins, our skilled pre-press team will send you a digital proof of your custom packaging. This proof gives you the opportunity to thoroughly review the final design and make any necessary adjustments or approvals, ensuring everything meets your expectations before we proceed with production.
Yes! We offer inside printing on any of our corrugated box styles, including Mailers, Shipping Boxes, and Tuck Tops (one of our secret menu items!). However, Product Boxes are currently limited to exterior printing only.
To make your design process easier, you can use our online box designer to customize both the inside and outside of your boxes. For Shippers and Tuck Tops, we require a 2D dieline template for both the interior and exterior to set up your order as a custom request. You can also choose to submit designs this way for our Mailer boxes if you prefer working with a 2D Illustrator template instead of our free 3D box design tool.
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.
All direct lines of contacts are available Monday – Friday @ 9:00am – 6:30pm EST.
- Call our line at +86 186 888 98544
- Speak to us through our live chat | WeChat | WhatsApp: + 86 186 888 98544
- Send an email to sale@eastpkg.com
